Why Work With Us?

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Here's what our satisfied customers are saying about us:

We recently sold our home in Bedford, MA working with Suzanne.  The experience was not only financially a success, which is important, Suzanne and her team made the whole process smooth and efficient, in particular since we had already moved out of the area.  She stands out because she really listens, appreciates and knows not only her business but also the local market in all its details.  Her team guarantees constant and complete coverage of all potential needs. We can only highly recommend Suzanne!

 

An eternal optimist, Thais Collins is an invaluable partner in the home buying process.  The idea of buying new construction was always appealing to us, but having observed several friends’ difficulties with the process, we were initially a bit unsure if we were up to that challenge.  After working with Thais for a few short weeks during which we saw a variety of homes, we knew her unwavering commitment to us and drive would be assets in making an offer on new construction.  Thais persevered through complex negotiations all the while the house was being built.  She coached us through difficult conversations with the builder and advocated for us on every detail, no matter how small.  She spent countless hours with us at our new home and was always just a phone call or text away when we weren’t together.  Thais is an excellent note taker and holds the seller and their representatives accountable, all the way through closing.  Thais was such a presence in our lives during the home buying process and has since been notably missed.
In our career, we have changed jobs, moved and sold our houses many times.  Among the seller's agents we have worked with, Suzanne is the best agent we have ever had.  We knew Suzanne when we moved to Bedford and were looking for house in the town.  We bought a house for which Suzanne was the seller's agent. We were so impressed by Suzanne's strategy in presenting the house even though we were the buyer.  When we planned to sell our house, we naturally thought of Suzanne.  In helping to sell our house, Suzanne presented her analysis of the housing market and the value of our house which was right on the target.  Suzanne was always available to answer our questions, no matter how late we called or texted. Suzanne also has a very efficient professional team help to put the house to the market. The pictures and presentation of our house were superb.  We could not thank enough for Suzanne's expertise and her proficiency as our seller's agent. We had a lot of visitors in the first week and the house was sold right after.

Suzanne sold my house in one day! How awesome is that.  Her staff were very helpful coordinating repairs, inspections, and utility changes.  Great experience….

Suzanne & Company definitely sells Bedford!

“Thais Collins was a tremendous asset in the effort of purchasing my new home.  There was a somewhat unique set of requirements in what I was looking for, and I quickly saw that she had heard me loud and clear when she set up the showings.  Her guidance allowed me to quickly understand where the housing market was in regards to my price range, and when to spot a good deal.    We managed to find my home on the very first day I met her due to all of the upfront work she had prepared for me, after speaking with on the phone a number of times in advance.    She then went on to help me through the buying process, and I couldn’t have been happier with the results.  I would strongly recommend Thais for anyone in the market shopping for a new home. “  

"The service and personal attention we received from Thais Collins and Laura Ferrara was exceptional.
When Thais needed to go out on maternity leave, she was able to transition us to work with Laura seamlessly. They planned an overlapped transition period so by the time Laura took over she was up to speed on exactly what we were looking for. The market in Somerville and Medford was extremely competitive for single family homes. So it was great that both Thais and Laura were very responsive to quickly scheduling viewings or accompanying us on short notice to open houses. Thanks to them we found our dream home in the perfect neighborhood"



“Thais took time to understand what I was looking for and where I was willing to go to find it. She even opened my eyes to some beautiful communities I didn’t know were so close or in my range. Thais provided property listings she thought I would be interested in, I gave feedback, and then we visited some. I must say, she was very patient with me, as I wanted to see a lot of different options.
I was astounded by how easy Thais was to work with throughout the entire process. She was always available and reliable. Her focus never tired. Thais Collins exceeded my expectations at every level. It was such a pleasure having her as a buying agent"

 

"As first time home buyers, we were nervous about the whole process and felt overwhelmed when we started shopping for our new home. We had been working with another realtor but were not making any progress towards buying a home. Then we met Thais, she immediately made us feel at ease and her knowledge, confidence, and positive attitude helped us make the decision to start working with her right away. Thais walked us through all the steps with clarity and patience. She made the experience of buying our first home a lot of fun.She truly went above and beyond and helped us get our dream home. We feel very lucky to have worked with her and have recommended her to all of our friends"

 

"My wife and I recently purchased a new home in Littleton, MA. With the help of Thais Collins and Jessica Clark, this could not have gone any smoother. From day one, Thais was unbelievably helpful and kind to us - she set up many showings for us and walked us through the process, evening going as far as inquiring with city and town officials to answer questions we had. Every email and call was answered quickly and completely. While Thais was working so hard for us, she was expecting a little boy of her own. This meant that Thais brought in her colleague to help us toward the end of the deal and help us to closing. Jessica was every bit as professional and helpful. Any questions were answered and all pre-closing issues and inspections were taken care of. With the help of Thais Collins and Jessica Clark, we got the home we wanted, with no worries or concerns, which is huge when your shopping for a new home with a one year old. Having gone through a few closings in the last 10 years, I can say that, by far, this was my best experience. Thank you Thais and Jessica for everything!"

 

"Thais Collins was a pleasure to work with. From the first time we contacted her, she made every effort to accommodate our schedules and our needs while making us feel appreciated as clients. We were new to the Boston area having recently moved from Louisiana and Thais was patient with our shock from the differences in the housing market. She always made the effort to explain the process and the nuances of purchasing a home clearly to us. We appreciated her enthusiasm in finding us a home and how she fought for our rights as buyers when negotiating with sellers. We felt very comfortable using Thais as our buyer's agent and would not hesitate to recommend her!"


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